Preguntas y información

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• Will a digital signature or electronic notary seal be accepted?

  Yes, our notarizations meet internationally recognized authenticity and security standards. Acceptance always depends on the receiving authority’s rules.

• Is online notarization secure?

  Yes. We use encrypted technology to protect your documents and personal information throughout the process.

• Can I speak to someone before using the service?

  Yes. Our support team is available via live chat, email, and phone to answer questions and guide you through the process.

• How can I check if my document qualifies before I pay?

  You can send us a scanned copy or photo of your document for a free eligibility review before placing your order.

• Do you offer refunds?

  If your document is rejected due to our error, we will correct it at no cost or issue a refund. Refunds are not offered if the rejection is due to incorrect or incomplete information provided by the client, or if the receiving institution changes its requirements after service completion. Click here to read our full refunds and returns policy

• How can I pay for my service?

  We accept major credit/debit cards and secure online payment methods. Payment is processed before the service begins.

• How does the document creator work?

  Our document creator is a fast, user-friendly tool engineered to help you create legal documents online without needing a legal background or hiring a lawyer. Simply choose the form you need and follow the step-by-step instructions. You’ll enter your information in plain language, and our platform automatically generates a complete and customized PDF document. When you're done, you can sign it electronically and choose optional services like notarization, translation, or Apostille if needed - all in the true secure NotaryPublic24 platform.

• Can I use a notarized document abroad?

  Yes, you can use a notarized document abroad – but many countries require an Apostille or legalization for official use. Requirements vary depending on whether the country is part of the Hague Apostille Convention.

• What is an Apostille?

  An Apostille is a certificate that verifies the authenticity of a document for use in countries that are part of the Hague Apostille Convention. It confirms the validity of signatures, seals, and stamps on the document, allowing it to be accepted abroad without further authentication.