Privacy Policy (GDPR Compliance)

Last updated: [2025-08-28]
At NotaryPublic24, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Who We Are (Data Controller)
NotaryPublic24 is an online platform that connects clients with licensed notaries.
• Controller: NotaryPublic24
• Email: info@notarypublic24.com
• Phone: +447578316164
• Postal Address: 4-4A Bloomsbury Square, WC1A 2RP, London

2. What Data We Collect
We may process the following categories of personal data:
• Identity Data: name, date of birth, nationality, ID/passport copies.
• Contact Data: phone number, email, postal address.
• Service Data: documents submitted for notarisation, translation, or apostille.
• Financial Data: payment details (processed securely by third-party payment providers such as Stripe).
• Technical Data: IP address, browser, device information, cookies.

3. Legal Basis for Processing (GDPR Art. 6)
We process your personal data under the following legal bases:
• Contractual necessity (Art. 6(1)(b)): to perform the services you request.
• Legal obligations (Art. 6(1)(c)): to comply with anti-money laundering, record-keeping, and other regulatory requirements.
• Legitimate interests (Art. 6(1)(f)): to prevent fraud, improve services, and ensure platform security.
• Consent (Art. 6(1)(a)): for optional uses such as marketing communications.

4. How We Use Your Data
• To process and manage your order.
• To verify identity and prevent fraud.
• To communicate with you regarding services.
• To comply with applicable laws.
We do not sell or rent your data to third parties.

5. Who We Share Data With
Your personal data may be shared with trusted third parties, including:
• Licensed notaries.
• Payment processors (e.g., Stripe).
• Cloud storage providers (e.g., Google Drive).
• IT and support tools (e.g., Trello, WhatsApp, email services).
All third-party providers are contractually bound to protect your data.

6. International Data Transfers
Your data may be transferred outside the EU/EEA if required for service delivery (e.g., notaries abroad). Where transfers occur, we ensure appropriate safeguards, such as:
• Adequacy decisions by the European Commission.
• Standard Contractual Clauses (SCCs).

7. Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy:
• Identity and service data: up to 5 years (to comply with legal obligations).
• Financial records: up to 7 years (for tax/audit compliance).
• Marketing data: until consent is withdrawn.
After these periods, data is securely deleted or anonymised.

8. Your GDPR Rights
Under GDPR, you have the following rights:
• Access: obtain a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): request deletion of your data where legally possible.
• Restriction of processing: limit how we use your data.
• Data portability: request transfer of your data to another provider.
• Object: object to processing based on legitimate interests.
• Withdraw consent: withdraw consent at any time (e.g., for marketing).
To exercise your rights, please contact us at: info@notarypublic24.com

9. Complaints
You have the right to lodge a complaint with a Supervisory Authority. In the EU, this is typically the Data Protection Authority in your country of residence.

10. Providing Your Data
Providing personal data is necessary for us to deliver our services (e.g., notarization requires identity verification). Without this data, we cannot fullfil your order.

11. Automated Decision-Making
We do not use automated decision-making or profiling in relation to your personal data.

12. Data Security
We implement technical and organisational measures to protect your data, including:
• Secure document storage and transmission.
• Password-protection and encryption.
• Restricted access to authorised staff only.

13. Cookies
We use cookies to enhance user experience and website performance. For details, see our Cookie Policy.

14. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.